As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed. Every day, users trade their accounts at PokerStars. They sell, buy and exchange accounts with balance, without balance, with different achievements and. This isn’t a case we’re involved in, but Gordon Vayo is suing Pokerstars in California. The player’s account got frozen because his documentation wasn’t up to date. So I changed my email address. 3D slots are the same, except they use 3D animation and graphics whereas video slots use 2D. Id/Proof of address. After 10 years my pokerstars account was blocked. Depositing is fine because poker sites don't care as long as they're getting paid, but as soon as you try to cash out they will freeze your accounts. If you don’t want to get your PokerStars account frozen or banned, take into account the above-mentioned possible reasons for blocking. They may require additional information from you in order to verify your identity and investigate any suspicious activity on the account. Play the #1 FREE casino with the HIGHEST PAYOUTS. C54266, with registered office at Spinola Park, Level 2, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta. If you can get on to the Stars client use the live chat it is available 8-5 ET if not use the link below put your registered Stars email at top select relevant catergories and. Frozen Account: A frozen account is an account to which no withdrawals or purchases can typically be charged, however there may be certain exceptions depending on the type of freeze in place. I know how it sounds, but unfortunately this is the situation that I've. com. . Then I looked at my email address. I've sent them more than 10 emails in. This. When I login from the web or the software, it asks me to contact support@starsaccount. You can read the case I opened an account a week ago, right after I deposit, my account was frozen. realstar16 Rising Star. The benefit to you is simplicity. Technician's Assistant: Have you checked your email and other online accounts for tampering, especially if they have the same username and password? Apr 6, 2021. Operated by TSG Interactive Gaming Europe Limited, a company registered in Malta under No. The account was reopened. We’re making it simpler for you to manage your account; whichever of our products, brands or platforms you choose to play on, you’ll be able to use your ‘Stars Account’ - and your username - to log in and play. My account has been frozen during suddenly while playing pokerstars This is not normal , they decide to investigate my account 2 hours ago , 1 hour ago it gets frozen . I've never been so dismayed with the customer support of a company in my life. #1. You may have noticed that we have begun to refer to your player account with us as a ‘ Stars Account ’. I sent them a request to block only the casino because I no longer wanted to lose money earned at poker. The total number of registered PokerStars users is 100 million. Mar 23, 2019. . Thank you my issue has been resolved and since I have been able to re-access my account as normal. They will lock your back up account and possibly your main account as soon as you try to cash out. On weekends or during tournaments, the number of players can reach 300 thousand. Video slots are the most common form of five-reel slots and often feature bonus and free spin features. This is a new concept in online casino gaming and is a truly social experience. An initial review of your account has revealed that you appear to be using PokerStars real money services from the United States. On new email. Hi everybody, My pokerstars account recently has been frozen due to high level of my recent activity. I have over 1600 dollars on the account. Joined Dec 29, 2014 Total posts 3 Chips 0 Jan 25, 2020 #1 My PokerStars account is frozen I wish to know why. Hi there, I am just wondering if anyone has sucessfully had their Pokerstars account "unfrozen" by UK Pokerstars support at support@starsaccount. My pokerstars account has been frozen. Mar 21, 2020. Pokerstars Account Frozen and no response from the UK support team. And when I was trying to log in. #1. I'm utterly ashamed that I've recommended this company to friends. Out of no where my Pokerstars account was Frozen. Thread starter realstar16; Start date Jan 25, 2020; Post reply R. Last issue I had kept my account frozen for 3 or 4 weeks (despite the fact that they said in the email in which they contacted me that the issue would be sorted in the next 48h). So I get a validation code. My account has been frozen two weeks now and have sent multiple emails = have not get any explanation why my account is frozen or what will happen in the future,” It looks like now PokerStars’ parent company, The Stars Group, are just happy to sit back and abuse their dominant market position without a care about what their customers think. The reason is not given. We thank both parties for their assistance during the complaint process. The process took ~3 weeks Case 6 | Gordon Vayo allegedly playing from the United States. He sent in the updated documentation. I've emailed customer support over 6 times over the past MONTH with literally 0 replies. Suddenly, they frozen my account and ask me to contact support. uk About 5 days ago pokerstars send a message about my email that is something wrong with it. Social Online Poker. Also, in 2012, released a mobile app PokerStars. PokerStars security doesn't ignore suspicious actions. #1. and in all this time i was. As a result we must ask you now to address the following: - Where are you currently located? - On what date did you arrive in the USA? Having two John Smith's from the same address makes it easy to detect. Your PokerStars account has been frozen as part of a routine review. Maltese VAT-ID MT24413927. License No. You should remember that multi-accounting, prohibited software, playing under the age of 18 – all these are the direct path to blocking your account. MGA/B2C/213/2011, awarded on August 1, 2018. . Technician's Assistant: Are you still able to log in to your PokerStars account? No. If your account has been blocked or frozen, you can contact PokerStars support directly in order to learn more about the issue and how it can be resolved. March 21, 2021 I logged in to my pokerstars account I received this message Your Stars account has been frozen please contact customer service. Hi everyone, Since last night a have a problem with my pokerstars account.